Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy ("Policy") explains how PlanB Telecommunications ("we," "us," or "our") handles your personal data when you interact with our services, such as visiting our website or using our application. The personal information we collect and process ("Personal Data") is outlined below. We are committed to protecting your data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable regulations.
2. PlanB as Data Controller
PlanB Telecommunications, located at [insert your company's address here], is the data controller responsible for processing your Personal Data. We take your privacy seriously and are dedicated to ensuring that your rights regarding data protection are respected.
3. Types of Personal Data We Collect
**Category of Data** | **Details**
--- | ---
Website Usage & Device Data | When you visit our site or use our app, we may collect information about your visit, including the pages you view, the date and time of access, your IP address, browser type, and device details (e.g., type, language). We may also track how you interact with our site using cookies (refer to our Cookies Policy for more information).
Customer Data | When you purchase an eSIM or data plan, we collect details such as your full name, country of residence, location, phone number, payment details, device type, and any identification needed (e.g., passport).
4. Sources of Personal Data
We may collect your Personal Data directly from you (e.g., when you purchase a data plan) or indirectly (e.g., through third parties like travel agencies). We may also use cookies to gather data on your website interactions, which will require your consent unless necessary for the website’s operation.
5. Legal Basis and Purpose for Processing
We process your Personal Data based on the following legal grounds and for the purposes listed below:
**Legal Basis** | **Purpose** | **Data Categories**
--- | --- | ---
Legal Obligation | To comply with legal and regulatory requirements. | Customer Data, Website Data
Performance of a Contract | To provide you with services, manage your account, handle payments, and respond to your queries or requests. | Customer Data, Website Data
Legitimate Interest | To enhance and personalize your experience, prevent fraud, and conduct business operations (e.g., system testing, customer support). | Customer Data, Website Data
6. Sharing Your Data
We may share your Personal Data with:
- PlanB internal departments (e.g., sales, marketing, IT).
- Telecommunications providers for service delivery.
- Regulatory bodies and law enforcement agencies when legally required.
- Third-party service providers (e.g., for IT services, marketing, or customer support).
7. International Data Transfers
In some cases, your Personal Data may be transferred outside the European Economic Area (EEA). When this happens, we ensure that appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, are in place to protect your data.
8. Your Data Protection Rights
You have the following rights regarding your Personal Data:
- Right of Access: Request access to your Personal Data.
- Right to Rectification: Request corrections to any inaccurate data.
- Right to Erasure: Request deletion of your data in certain circumstances.
- Right to Restrict Processing: Ask us to limit the processing of your data.
- Right to Object: Object to processing based on legitimate interests.
- Right to Data Portability: Request a copy of your data in a machine-readable format.
- Right to Lodge a Complaint: File a complaint with a supervisory authority.
9. Data Retention
We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. This typically includes the duration of our business relationship plus a reasonable retention period afterward.
10. Children’s Data
Our services are not intended for children under the age of 18, and we do not knowingly collect their Personal Data. If we become aware that we have inadvertently collected such data, we will delete it promptly.
11. Contact Us
For questions about this Policy or to exercise your data protection rights, please contact our Data Protection Officer at support@getplanb.shop or our customer service team at support@getplanb.shop.
12. Updates to This Policy
We may update this Policy from time to time. Any changes will be posted on this page. The English version of this Policy will prevail in the event of any discrepancies with translated versions.
All rights reserved.